Privacy Policy
Effective Date: June 6, 2026
Last Updated: June 6, 2026
1. Introduction
eConnect (“we,” “us,” or “our”) operates the website esimcards.us and provides prepaid travel eSIM data plans. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By using esimcards.us, you agree to the terms of this policy.
2. Information We Collect
Information you provide directly:
- Full name and email address when purchasing a plan or contacting support
- Payment information — all payment processing is handled entirely by our payment provider. We do not store, retain, or have access to your payment card details at any stage of the transaction.
- Messages and communications you submit through our contact form or support email
Information collected automatically:
- Browser type, device type, and operating system
- IP address and approximate location
- Pages visited, time on site, and navigation paths
- Referring URLs and search terms
- Cookie and session data
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your eSIM plan purchase
- Deliver your QR code and activation instructions by email
- Respond to support inquiries and contact form submissions
- Improve our website, services, and customer experience
- Send transactional communications related to your order
- Detect and prevent fraud and unauthorized access
- Comply with applicable legal obligations
We do not sell your personal information to third parties for marketing purposes.
4. Legal Basis for Processing (EU / EEA Residents)
If you are located in the European Union or European Economic Area, we process your personal data under the following legal bases:
- Contract performance: processing required to fulfill your purchase and deliver your eSIM
- Legitimate interests: fraud prevention, security, and service improvement
- Legal obligation: compliance with applicable laws and regulations
- Consent: where you have provided explicit consent, such as for optional marketing communications
5. Information Sharing
We share your information only in the following circumstances:
| Recipient | Purpose |
|---|---|
| Payment processor | Secure payment processing. We do not receive or store your payment card details. |
| Email delivery provider | Sending QR codes and order confirmations |
| Web3Forms | Routing contact form submissions to our support team |
| Cloudflare | Website security, performance, and AI assistant infrastructure |
| Anthropic (Claude API) | Powering our AI assistant, Alex. Conversations with Alex are processed by Anthropic’s systems. Please do not share sensitive personal information in the chat window. |
| Legal authorities | When required by law, court order, or to protect our rights |
We require all third-party service providers to maintain appropriate data protection standards.
6. Data Retention
We retain your personal data in accordance with applicable law, based on your location:
- US customers: We retain order and transaction records for 3 years following fulfillment of your order, consistent with applicable US federal and state tax and legal record-keeping requirements.
- EU/EEA customers: We retain your personal data for the minimum period necessary to fulfill the purpose for which it was collected, in accordance with GDPR’s storage limitation principle. For most personal data this does not exceed 30 days following fulfillment of your order, unless a longer retention period is required by applicable law.
We do not retain payment card information under any circumstances, regardless of your location. All payment data is processed and held exclusively by our payment provider.
You may request deletion of your personal data at any time by contacting support@esimcards.us. Deletion requests will be honored to the extent permitted by applicable legal obligations in your jurisdiction.
7. Your Rights
Depending on your location, you have the following rights regarding your personal data:
- Access: request a copy of the data we hold about you
- Correction: request that inaccurate data be corrected
- Deletion: request that we delete your data (“right to be forgotten”)
- Restriction: request that we limit how we process your data
- Portability: request your data in a machine-readable format
- Objection: object to processing based on legitimate interests
- Withdraw consent: where processing is based on consent, withdraw it at any time
EU/EEA residents also have the right to lodge a complaint with your national data protection supervisory authority.
To exercise any of these rights, contact us at support@esimcards.us. We will respond within 30 days.
8. Cookies
Our website uses cookies to support core functionality, analyze site traffic, and improve your experience. Essential cookies are required for the site to operate. You may configure your browser to refuse non-essential cookies; some features may not function correctly if you do so.
9. International Data Transfers
Your data may be transferred to and processed in countries outside your own, including the United States, where our company is incorporated and where our service providers operate. We take appropriate measures — including data processing agreements and standard contractual clauses where required by applicable law — to ensure your data remains protected in accordance with this Privacy Policy.
10. Children’s Privacy
Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at support@esimcards.us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. We will notify you of material changes by posting the revised policy on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact
For privacy questions, data access requests, or concerns:
eConnect
Email: support@esimcards.us
Website: esimcards.us
This Privacy Policy was last reviewed on June 6, 2026.