Frequently Asked Questions

An eSIM is a digital SIM card embedded directly into your smartphone. Unlike a physical SIM card you insert into a tray, an eSIM is activated by downloading a profile over the internet. You can store multiple eSIM profiles on a single device and switch between them without physically changing anything.

Browse our Plans page, select the region or country you are traveling to, choose a data tier that suits your trip, and click Select Plan. You will be guided through the checkout process and receive your QR code by email immediately after purchase.

Yes. During checkout you can enter the recipient's email address to send the QR code and installation instructions directly to them.

Your QR code is delivered by email within minutes of completing your purchase. There is no shipping, no waiting, and no physical delivery required.

On iPhone: Settings → Cellular → Add eSIM → Use QR Code → scan the code from your confirmation email. On Android: Settings → Connections → SIM Manager → Add eSIM → scan QR code. The exact path varies slightly by device model but takes under two minutes on any supported device.

Yes. You need a WiFi or mobile data connection to download and activate your eSIM profile. We strongly recommend completing installation at home before your trip rather than at the airport.

No. Each eSIM plan is tied to one device. If you need data on multiple devices, purchase separate plans for each.

If you upgrade your phone you will need to transfer your eSIM or purchase a new plan. Contact our support team and we will assist with the transfer process.

Your plan validity begins from the moment your eSIM first connects to a supported network at your destination. Purchasing a plan in advance does not start the countdown — it only begins when you actually arrive and connect.

Regional and Global plans work across all countries included in that plan. If you purchase a Europe plan and travel through France, Germany, and Italy your plan works seamlessly across all three. Single country plans only work in the specified destination.

eConnect plans are data-only. For calls and texts we recommend keeping your regular SIM active alongside your eConnect eSIM. Most dual-SIM phones handle this automatically.

eConnect connects to local 4G LTE networks in all supported countries. Speeds vary by location and local network conditions but are sufficient for streaming, video calls, navigation, and general browsing.

You cannot extend an existing plan but you can purchase a new plan at any time. Your eSIM profile remains installed — simply activate the new plan without reinstalling anything.

No. eConnect plans are one-time purchases with no automatic renewal or recurring charges.

First confirm your destination is covered by your plan. Then check that your device has eSIM enabled as the active data line: Settings → Mobile/Cellular → confirm eConnect is set as the data SIM. If the issue persists try toggling airplane mode off and on to force a network search. Contact our support chat if the problem continues.

Check your spam or junk folder first. If it is not there contact our support team via the chat widget with your order reference and we will resend immediately.

Unused plans that have not been activated can be refunded within 14 days of purchase. Once an eSIM has been installed and activated it cannot be refunded. Contact support with your order reference to request a refund.

The easiest check: go to Settings → Cellular (iPhone) or Settings → Connections → SIM Manager (Android) and look for an Add eSIM option. If it is there your device is compatible. As a general rule any smartphone manufactured after 2018 supports eSIM.

Yes. Carrier-locked phones cannot use third party eSIM plans. If your phone is locked to a carrier contact them to request an unlock before purchasing.

iPhone SE 2nd generation (2020) and iPhone SE 3rd generation (2022) both support eSIM. The original iPhone SE (2016) does not.