Terms of Service
Effective Date: June 6, 2026
Last Updated: June 6, 2026
1. Agreement to Terms
By accessing esimcards.us or purchasing any eConnect eSIM plan, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our website or services. These Terms constitute a legally binding agreement between you and eConnect.
2. About Our Services
eConnect provides prepaid travel eSIM data plans for use in 50 countries across five continents. Key characteristics of our service:
- All plans are data-only and do not include voice calls or SMS messaging
- Plans provide access to local 4G LTE networks in supported countries; actual speeds vary by location, network load, and local conditions and are not guaranteed
- Plans activate instantly via QR code delivered by email
- No contracts, no automatic renewals, no hidden fees
3. Eligibility
You must be at least 18 years of age to purchase eConnect plans. By placing an order, you represent that you meet this requirement and that all information you provide during checkout is accurate and complete.
4. Device Compatibility
eSIM plans require a compatible, carrier-unlocked device. You are solely responsible for verifying that your device supports eSIM technology before purchasing. Carrier-locked devices cannot use third-party eSIM plans. eConnect is not responsible for plans purchased for incompatible or locked devices, and such purchases are not eligible for refund on compatibility grounds alone. Compatibility guidance is available on our How It Works page.
5. Purchase, Delivery, and Activation
- Plans are one-time purchases. There is no automatic renewal or recurring charge.
- Your QR code is delivered to the email address provided at checkout within minutes of purchase.
- Each plan is tied to a single device and a single eSIM installation. Plans cannot be transferred between devices without contacting support.
- Plan validity begins when the eSIM first connects to a supported network at your destination — not at the time of purchase. Purchasing a plan in advance does not start the validity countdown.
- You are responsible for installing your eSIM before your trip. Installation requires a Wi-Fi or data connection. We strongly recommend completing installation at home rather than at the airport.
- If you do not receive your QR code, check your spam or junk folder before contacting support.
6. Data Usage and Coverage
- When your data allowance is exhausted, service pauses. Additional plans may be purchased at any time; your installed eSIM profile remains active and no reinstallation is required.
- Regional and Global plans function across all countries listed for that plan. Single-country plans are valid in the specified destination only.
- Coverage quality varies by geographic location, terrain, building type, and local network conditions. eConnect does not guarantee continuous, uninterrupted, or minimum-speed connectivity.
- eConnect plans are provided through partner networks. Partner network availability and quality are outside our direct control.
7. Payment and Data Security
All payments are processed securely by our payment provider. eConnect does not store, retain, or have access to your payment card information at any point. For payment disputes or billing questions, contact support@esimcards.us with your order reference.
8. Refund Policy
- Eligible for refund: Plans that have not been activated (the eSIM QR code has not been scanned and connected to a network) may be refunded within 14 days of purchase. Contact support@esimcards.us with your order reference to request a refund.
- Not eligible for refund: Once an eSIM has been installed and activated on a device, no refund is available regardless of remaining data or validity period.
- eConnect reserves the right to deny refund requests that do not meet these criteria or that show evidence of misuse.
- Approved refunds are returned to the original payment method within 5–10 business days depending on your payment provider.
9. Prohibited Uses
You agree not to use eConnect services for any of the following:
- Any purpose that violates applicable local, national, or international law or regulation
- Unauthorized access to or interference with any network, system, or device
- Reselling, sublicensing, or redistributing eSIM plans to third parties without our written authorization
- Any activity that could damage, disable, overburden, or impair our platform or partner networks
- Fraudulent transactions or providing false information during purchase
Violation of these prohibitions may result in immediate termination of service without refund.
10. Intellectual Property
All content on esimcards.us — including the eConnect name, logo, website design, copy, and software — is the property of eConnect or its licensors and is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, modify, or create derivative works from any part of our website or services without our prior written consent.
11. Disclaimer of Warranties
To the maximum extent permitted by applicable law, eConnect services are provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that:
- Service will be available, uninterrupted, or error-free
- Coverage will extend to every location within a covered country
- Data speeds will meet any specific minimum threshold
12. Limitation of Liability
To the maximum extent permitted by applicable law, eConnect’s total aggregate liability to you for any claim arising out of or relating to these Terms or your use of our services shall not exceed the amount you paid for the specific plan giving rise to the claim.
eConnect is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or loss of goodwill, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability is limited to the greatest extent permitted by law.
13. Indemnification
You agree to indemnify, defend, and hold harmless eConnect and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of our services, your violation of these Terms, or your violation of any third-party rights.
14. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in the State of Delaware, United States.
If you are an EU/EEA consumer, you may also have the right to bring proceedings before the courts of your country of residence and to access EU online dispute resolution mechanisms available at ec.europa.eu/consumers/odr.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms continue in full force and effect.
16. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the revised Terms on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
17. Contact
For questions about these Terms:
eConnect
Email: support@esimcards.us
Website: esimcards.us
These Terms of Service were last reviewed on June 6, 2026.